Website Maintenance & Support
Keep your website secure, fast, and up-to-date with our proactive maintenance plans.
Why Website Maintenance Matters
Security: Outdated WordPress installations, plugins, and themes are the number one entry point for hackers. Our proactive maintenance keeps your site patched and protected against the latest vulnerabilities before they can be exploited.
Speed: Website performance degrades over time as databases grow, caches become stale, and code accumulates. We regularly optimize your site’s performance to maintain fast load times that keep visitors engaged and search engines happy.
Updates: WordPress, plugins, and themes release frequent updates that fix bugs, close security holes, and add new features. We handle all updates carefully, testing for compatibility before deploying to ensure nothing breaks.
Compliance: Privacy regulations like GDPR and accessibility standards like WCAG are constantly evolving. Our maintenance plans help keep your site compliant, reducing legal risk and ensuring all visitors can access your content.
What’s Included in Our Maintenance Plans
Core Updates
We keep your WordPress core up to date with the latest stable releases, ensuring you have the newest features, bug fixes, and security patches.
Plugin & Theme Updates
All plugins and themes are updated regularly after compatibility testing on a staging environment, preventing conflicts and ensuring smooth operation.
Security Monitoring & Malware Removal
24/7 security scanning detects threats in real time. If malware is found, our team removes it immediately and hardens your site against future attacks.
Performance Optimization
Regular database optimization, cache management, image compression, and code audits keep your site loading fast and running efficiently.
Uptime Monitoring
We monitor your site around the clock and receive instant alerts if it goes down, allowing us to respond and resolve issues within minutes.
Monthly Reports
Receive detailed monthly reports covering uptime, performance metrics, updates applied, security scans, and recommendations for improvement.
Content Updates
Need text changes, new images, or page updates? Your plan includes dedicated hours each month for content edits handled by our team.
Emergency Support
When something urgent happens, you need help fast. Our emergency support ensures critical issues are addressed with priority response times.
Maintenance Plans
Basic Care
GHS 150/mo
Essential protection for newly built sites.
- CMS Core Updates
- Plugin & Theme Updates (tested in staging)
- SSL Certificate Monitoring
- Automated Backups (verified)
- 24/7 Uptime Monitoring + Alerts
- Monthly Maintenance Report
- 48-Hour Emergency Response
- Extra hours at GHS 80/hr
Most Popular
Growth Care
GHS 300/mo
Comprehensive care for active marketing clients.
- Everything in Basic Care
- Monthly Security Malware Scan
- Monthly Speed + Performance Audit
- 2 Hours Content Updates/Month
- Monthly Review Call (30 min)
- 24-Hour Emergency Response
- Extra hours at GHS 80/hr
Priority Care
GHS 550/mo
Full-service care for high-traffic and e-commerce sites.
- Everything in Growth Care
- Unlimited Minor Content Updates
- Quarterly CRO Review
- Annual Full Website Health Audit
- 4-Hour Emergency Response
- Extra Hours Included (no surcharge)
Maintenance FAQ
What happens if my site gets hacked?
If your site is compromised, our team immediately quarantines the threat, removes all malware, and patches the vulnerability that allowed the breach. We then restore your site from a clean backup, implement additional security hardening measures, and provide a detailed incident report. All maintenance plans include malware removal at no extra cost.
Do you test updates before applying them?
Yes. For Standard Care and Priority Care plans, all updates are first applied to a staging environment where we check for visual regressions, functionality issues, and plugin conflicts. Only after thorough testing do we deploy updates to your live site. Basic Care plans receive updates with automated compatibility checks.
Can I use unused content update hours the next month?
Content update hours do not roll over to the next month. However, if you consistently need more time than your plan includes, we can discuss upgrading your plan or adding additional hours at a discounted rate. We will always let you know when you are approaching your monthly limit.
Do I need maintenance if my site is new?
Yes. Even a brand-new website needs ongoing maintenance. WordPress, plugins, and themes release updates frequently, and security threats target sites of all ages. Starting maintenance from day one ensures your site stays secure, fast, and functional from the moment it launches.
What if I need to cancel my maintenance plan?
You can cancel your maintenance plan at any time with 30 days’ notice. There are no long-term contracts or cancellation fees. We will provide you with a full handover document including all login credentials, documentation, and recommendations for maintaining your site independently.
